Last updated: 22 September 2026
Drive Mobility Ltd (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains what personal information we collect when you use our website, contact us or buy from us, how we use it, and the rights you have. We are the controller of this information under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Drive Mobility Ltd, a company registered in England and Wales, company number 17056038. Registered office: Overgreen Farm, LY7 Church Lane, Wishaw, Sutton Coldfield, B76 9QH. Showroom: Unit 3, Morrisons Supermarket, Black Country Route, Bilston, WV14 0DZ.
For any question about your personal information, email enquiries@drivemobility.co.uk or call +44 333 444 5786.
Your name, email address, phone number, the product you are asking about and the content of your message.
Your name, address, phone number and email, what you bought, delivery and installation details, and records of payment. Card payments are processed by our payment provider and we do not store your full card number.
Only if you choose to give it to us, for example when asking whether a product suits your needs, or when claiming VAT relief on an eligible product. This is special category data and we handle it with extra care.
Your IP address, browser and device type, and how you use the site. Analytics information is only collected if you accept analytics cookies. See our Cookie Policy for details.
We do not take payments through this website and we do not run a mailing list, so we do not collect card details or newsletter sign-ups online.
| Purpose | Lawful basis under UK GDPR |
|---|---|
| Replying to your enquiry and giving product information, advice or a quote | Legitimate interests, or taking steps at your request before entering into a contract |
| Supplying, delivering and installing products you buy, and handling returns and warranty claims | Performance of a contract |
| Assessing VAT relief where you give us details of a condition or disability | Your explicit consent, and our legal obligation to keep the declaration for HM Revenue & Customs |
| Protecting our forms from spam and abuse | Legitimate interests |
| Understanding how our website is used so we can improve it | Your consent, given through our cookie banner |
| Keeping accounting and tax records and meeting other legal duties | Legal obligation |
We do not sell your personal information. We share it only where needed with:
Everyone we share information with must keep it secure and use it only for the purpose we gave it to them.
Some of our providers, including Google, may process information outside the UK. Where this happens, we make sure an appropriate safeguard is in place, such as UK adequacy regulations or the UK International Data Transfer Agreement, so your information has equivalent protection.
After that we securely delete or anonymise the information.
You have the right to:
To use any of these rights, email enquiries@drivemobility.co.uk or call +44 333 444 5786. We will respond within one month.
If you are unhappy with how we handle your data, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk, by calling 0303 123 1113, or by writing to Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. We’d appreciate the chance to resolve it with you first.
If you are unhappy with how we have handled your personal information, you have the right to complain to us. Please email enquiries@drivemobility.co.uk or write to us at our registered office. We will acknowledge your complaint within 30 days and let you know the outcome without undue delay.
You can also complain to the Information Commissioner’s Office (ICO) at ico.org.uk, on 0303 123 1113, or at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. We would appreciate the chance to put things right first.
Our website uses secure (HTTPS) connections, and we use appropriate technical and organisational measures to protect your information. No method of sending information over the internet is completely secure, but we take reasonable steps to keep your information safe.
Our website and products are intended for adults. We do not knowingly collect information from children under 13 through our website.
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.
Providing reliable mobility and daily living solutions that support comfort, safety, and independence.
Helping live your life your way.
Drive Mobility Ltd is a company registered in England and Wales. Company number 17056038. Registered office: Overgreen Farm, LY7 Church Lane, Wishaw, Sutton Coldfield, England, B76 9QH.
© 2026 Drive Mobility. All rights reserved.
