Accessibility Statement

Accessibility Statement

Last updated: 22 September 2026

Many of our customers live with reduced mobility, sight loss, hearing loss or conditions that affect how they use a computer or phone. We want this website to work well for all of them. This statement explains what we have done so far, what we are still working on, and how to get help.

Our commitment

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA, the recognised standard for accessible websites. We are not there yet on every page. Accessibility is not a one-off job for us: we are continuing to review and improve the website as we add products and pages, and we act on feedback from the people who use it.

What you can do on this website

  • Make text bigger using the accessibility toolbar on any page.
  • Switch to a high-contrast colour scheme using the same toolbar.
  • Zoom the page up to 200% in your browser. The content rearranges to fit your screen.
  • Use the “Skip to content” link at the top of each page to go straight past the menu with a keyboard or screen reader.
  • Hear descriptions of our product photographs with a screen reader.
  • Phone us instead of using an online form, at any time.

What we are still improving

  • The highlight that shows where you are on a page when using a keyboard is not always easy to see. We are making it clearer.
  • Some links in text are shown by colour alone. We are adding underlines so they are easier to spot.
  • Some product information comes from manufacturers and includes layouts that are harder to read with a screen reader. We are tidying these up over time.
  • Some brochures, including embedded catalogues, may not be fully accessible. If you need information from one in another format, contact us and we will help.


We are working through these and will update this statement as we make progress.

Need help or found a problem?

If anything on the website is difficult to use, or you would like information in another format such as large print, please tell us which page and what the problem is. Phone +44 333 444 5786, email enquiries@drivemobility.co.uk, or visit us at Unit 3, Morrisons Supermarket, Black Country Route, Bilston, WV14 0DZ, where our team can talk you through any product in person.

We will reply as soon as we can.

About this statement

This statement was prepared on 22 September 2026, based on our own review of the website. We will review it at least once a year and whenever we make significant changes to the site.